Covid-19 Terms & Conditions for the Lexus Song Quest Grand Final Gala:

  • You must not attend the Lexus Song Quest Grand Final Gala if the following applies to you or any members of your group:
    - You are currently subject to an isolation period
    - You are awaiting results from a COVID-19 test
    - You are feeling unwell with symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/running nose, loss of sense of smell and/or taste)
    - You have come into close contact with any known or suspected case of COVID-19 in the past 7 days
  • If any of the above apply, or you are feeling uneasy about attending the Lexus Song Quest Grand Final Gala due to COVID-19, a refund may be authorised by the Lexus Song Quest. If your booking is part of a group, you are of course welcome to pass your ticket onto another friend or family member.
  • If the Lexus Song Quest needs to cancel the Grand Final Gala due to COVID-19, you will be entitled to a refund.
  • If the Lexus Song Quest reschedules a show due to COVID-19, you will be able to transfer your ticket(s) to the rescheduled performance or you will be entitled to a refund.
  • You agree that we may have to share your personal data with the Ministry of Health for the purposes of contact tracing.
  • The primary ticket purchaser (account holder) is responsible for knowing the contact details of all attendees in their group (including their full name, contact email and contact phone number). In the event the primary ticket purchaser is contacted directly by the Ministry of Health for the purposes of contact tracing, they must make these details available to the Ministry of Health for that purpose.
  • By entering the venue, you agree to comply with all COVID-19 related instructions displayed at your show venue at the time. Failure to do so may mean you will be removed from the venue.

To get in touch regarding exchanges or to apply for a refund due to COVID-19, you need to contact your point of purchase. If you purchased your tickets from Ticketmaster, please contact them directly. If you purchased your tickets in-house please contact the Lexus Song Quest ticketing team by emailing ticketing@festival.co.nz.